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STORE POLICY

Because We Care

At J.F.Impressions, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our shop time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

OUR SHIPPING POLICY

How We Do It

Here at JF Impressions, we aim to process and complete your order within 5-7 days. At quieter periods, this will

be quicker.

We will ship using the 2nd Class Recorded option with Royal Mail, which means your items are fully trackable.

OUR RETURN POLICY

Everything You Need to Know

Due to the nature of the products and their personalisation, we cannot refund items unless there is a physical fault with the item once it reaches you.

We will need to know about any issues with the product within 24 hours of your tracked delivery arriving.

Please make sure you check spellings when typing in your personalisation at check out. We can only refund for errors if the error is from our end.

If, in the unlikely event, there is an error, you will have the option to get a replacement sent or ask for a refund.

If there are any strikes or delays with postage, we will not be held responsible for late delivery as it would be out of our hands once we have posted out in the allotted processing time.

PRIVACY POLICY

Trust Us with Your Information

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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